Password Reset Self Service Solution

Reasearch shows that up to 40% of helpdesk calls concern password related issues. If you consider how long a password reset operation takes, how much this costs and how many how many such issues a company has per year it is very easy to justify such a password reset solution to management.
To invest in SpecOps Password Reset as a self service password reset solution will probably be the best investment you have ever made. Why? You will see in the following.

Advantages:

• The most common reasons why people call helpdesk (user forgot password or have locked account) drop thus reducing helpdesk call volume
• Makes the reset of passwords and the unlock of accounts very secure through the combination of answering a secret question and/or sending a onetime verification code to the user´s mobile phone

Features:

• Self service password reset –  users can easily and secure reset and unlock their account
• Definition of any number of secret questions and answers
• Increased security by sending onetime verification codes to the mobile phone
• Integration with default domain policy and fine-grained policies

Enrollment phase
All users will normally be asked to enroll with Specops Password Reset. This includes defining a number of questions and answers that later will be used to reset the user's password.

SpecOps Passwor Reset also includes a text messaging (SMS) function which sends a one-time verification code to the user´s mobile phone. The combination of answering that questions and the verification code makes the solution more secure.
Please note that this enrollment phase can also be skipped if you choose that the users should only receive a verification code.
 

Web-based user interface for the helpdesk

The software includes a easy to use web-based user interface for the helpdesk staff.

Within this interface you get support in order to be complaint with the domain password policies. The interface is also the same for the user.   
   
 

Reset password self service

Finally, the end user gets a new self service option when logging in called "Reset Password". When clicking this link a secure browser is opened and you get to answer your predefined questions as well as typing in your one-time verification code sent to your mobile phone (i e if your administrator chose to use verification codes).

The whole process reseting passwords is really fast and absolutely self service.

Feel free to download a  Demo-Version of SpecOps Password Reset.