SCSM – System Center Service Manager
System Center Service Manager is a new, not yet officially released Microsoft product. It maps ITIL processes and provides you with a CMDB (Change Management Data Base) and a Help Desk tool.
Contrary to other solutions, you profit from best integration across your System Center components.
A user needs a new software - SCSM offers the automatism for automatic software distribution via SCCM to your clients. SCOM finds an error on your systems - SCSM automatically produces a Helpdesk ticket and forwards it to the relevant group of people. The possibilities are nearly unlimited.
With SCOM we control your data backup functions and correct possible errors automatically if necessary.